aqua88Frequently Asked Questions

KYC (Know Your Customer) verification on aqua88 requires three documents: a valid national ID (KTP, passport, or driver's license), proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months), and a selfie holding your ID card next to your face. All documents must be clear, unobstructed, and in color. We accept images in JPG or PNG format, up to 5 MB per file.

Verification is processed within one business day. Once approved, you unlock full access to deposits, withdrawals, and all markets on aqua88. If your submission is incomplete or unclear, we notify you via email with guidance on resubmission. Keep copies of your submitted documents; you may need them for account recovery or dispute resolution.

You can adjust account preferences (language, email notifications, two-factor authentication) by logging in and opening the Settings menu. Under "Account Controls," you may enable additional security layers, update your contact information, or configure which email alerts you receive from aqua88.

If you wish to pause activity temporarily (e.g., during Idul Fitri or Idul Adha), contact our support team via live chat and request a temporary suspension. We can suspend your account for 7 days, 30 days, or longer at your request. During suspension, you cannot log in or access any markets. Suspension is reversible; contact support again to reactivate.

For permanent account closure, submit a formal request via email with your username and reason. We process closure within 3 business days and retain your data for compliance purposes (typically 7 years). Remaining balances are withdrawn to your registered payment method.

No. Each person may hold only one active account on aqua88. If we detect multiple accounts linked to the same identity, email address, phone number, or payment method, we suspend and close all but one, and forfeiture of balances may apply.

This policy prevents fraud, account manipulation, and bonus abuse. If you previously closed an account and want to open a new one, contact our support team; we can review your history and approve a new account if appropriate. Reactivating a closed account is faster than opening a new one if possible.

Deposits via local payment, online payment, or e-wallet on aqua88 follow a simple three-step process. First, log in and navigate to "Deposit." Select your preferred e-wallet (mobile banking, local payment, or online payment). Enter your desired amount and confirm.

Second, you are redirected to the e-wallet app or web portal. Log in with your e-wallet credentials and authorize the transfer. The transaction is instant; funds appear in your aqua88 balance immediately after authorization. If authorization fails, check your e-wallet balance and try again.

Third, return to aqua88 and verify the deposit in your transaction history. Deposits are interest-free and carry no platform fees. For recurring deposits (e.g., weekly during Liga 1 season), you may save payment preferences to skip the login step in future transactions. If a deposit does not arrive within subject to verification, contact support with your transaction reference number.

If a deposit does not complete, the e-wallet transaction typically fails at authorization, and funds are not deducted from your account. Check your e-wallet transaction history to confirm. If your e-wallet shows a debit but aqua88 shows no deposit, contact our support team immediately with the transaction reference (available in your e-wallet statement). We can manually investigate and credit your account within one business day.

If a withdrawal request does not complete, several scenarios are possible: insufficient verification (resubmit KYC documents), mismatch between withdrawal method and deposit source (we may require withdrawal to the original payment method for security), or a technical glitch at the e-wallet provider. We notify you by email of any blocking reason. Resubmit with corrected information or contact support to escalate.

All incomplete withdrawals are reversed to your aqua88 balance within 24 hours. Deposits and withdrawals typically settle within 24-48 hours, depending on the payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank: local payment, online payment, e-wallet, mobile banking). During high-volume periods (e.g., during Piala AFF or Champions League tournaments), processing may take an additional 24 hours.

Live-dealer tables on aqua88 are streamed from multi-camera studios where a real human dealer conducts blackjack, roulette, baccarat, and Dragon Tiger. You view the game in real time and place wagers via buttons on your screen. Outcomes are determined by physical cards or a real spinning wheel; no random-number generator is involved. Games run continuously; you join mid-session and play until you choose to leave.

Slots are automated games with themed graphics (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each spin uses a certified random-number generator; outcomes are instant. Slots typically have lower minimum bets than live tables and faster play. Both are available 24/7 on aqua88.

Choose live-dealer tables if you prefer the authenticity of a human dealer and slower, strategic play. Choose slots if you prefer fast action and lower minimum stakes. Both are offered under the same account; funds move freely between game types.

Free bets and free spins are promotional offers credited to your account on aqua88 under specific conditions (e.g., new-account welcome offer, seasonal promotions during Liga 1 or Piala AFF, or loyalty rewards for regular activity). When a free bet or free spin is credited, it appears in a separate "Promotions" or "Bonus Balance" section in your account dashboard.

Free bets can be used on eligible sportsbook selections (football, esports, or other markets, depending on the promotion terms). Free spins apply only to slot games. Both carry usage rules: expiration dates (typically 7–30 days), minimum-odds requirements for free bets, or wagering multipliers for free spins. Check the promotion terms before claiming.

Bonuses are non-transferable and non-withdrawable until wagering requirements are met. Once you meet the requirement, winnings are credited to your main balance and become withdrawable. Unused bonuses expire on the specified date and are forfeited. All promotion terms are visible in your account under "Active Promotions."

Live chat support on aqua88 is available Monday through Friday, 09:00–18:00 Western Indonesia Time (WIB). Our team responds in English and Indonesian. Average response time is subject to verification during business hours. Outside business hours, you may submit an email inquiry through your account dashboard, and we will respond within 24 hours.

For urgent account issues (unable to log in, suspicious activity, or missing deposits), email our security team directly. Include your account username, a description of the issue, and any relevant transaction references. We investigate and respond within one business day, often faster.

Live chat is best for quick clarifications, game rules, or payment questions. Email is better for detailed disputes or KYC resubmissions. For legal or compliance inquiries, contact our legal team via the compliance form in your account dashboard.